Refund and Returns Policy

RETURNS

We have high quality control standards for our goods and will accept returns if the goods are faulty or damaged during shipping.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There are certain situations where only partial refunds are granted (if applicable).

Shipping on returns

To return your product, you should return the product to us via an appropriate delivery service.

Please email us at info@luxurydoors.com.au to arrange the delivery. You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend that you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@luxurydoors.com.au to arrange the delivery.

RETURN & REFUNDS ON CUSTOM MADE ITEMS

Unfortunately, there is no refund, exchange or cancellation available on custom made to order items.

Custom products are made to order to the specifications of the customer.

It is the responsibility of the customer to ensure all custom orders are 100% appropriate and exactly what they desire before purchasing.

Since the products are custom made specifically for you, the customer, they are non-returnable and non-exchangeable, unless we made the error.

We will not accept products back that you, the customer, ordered in the wrong size and/or design.

We make these items according to the style and sizes you request.

Please note: The advised lead times may vary, and if subject to delays the zero cancellation policy still applies.